Frequently Asked Questions |
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Top Frequently Asked Questions: |
Q1: I have placed an order but have not received my voucher yet. Why? |
| Answer: Sorry to hear that you have not received the voucher. Please allow 1-2 hours during our business hours Mon-Fri 9:00 AM to 7:00 PM EST and Saturday 10:00 AM to 4:00 PM EST for order processing. If you have not received your order within 24 hours please contact our Customer Service and we will assist you promptly.
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Q2: My Email is not working. How can I see my voucher online? |
| Answer: No problem! We always keep an email copy of your order online under your account. Please visit Voucher Online to view your order on your screen.
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Q3: I have placed an order for the Cert Pack. How can I use the practice test from Transcender or Self Test Software? |
| Answer: When we process your order, we send complete instructions about using
and installing the practice test. Please click here to see complete instructions right now.
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Q4: What is the status of my order? |
| Answer: Please click here to see your order status right now.
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Q5: Why can't I login? |
| Answer: Our site uses cookies for secure transactions. Please enable cookies for our site and try it again. Or Click on Live Help and we can help you.
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About Us
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| Who we are? |
| Answer: We are a subsidiary of IS Consultants, Inc. a Michigan, USA based company. We have been in business since 1994. We have been selling vouchers online since 2001 and serving our customers. We are the sister site of www.getcertified4less.com |
| Where we are located? |
| Answer: IS Consultants, Inc. is located at 18530 Mack Ave. Suite 541
Grosse Pointe Farms, MI 48236 USA Phone: 800-232-4227 |
| Where is our call center? |
| Answer: Our call center is in North America. |
| Are we a legitimate company? |
| Answer: Yes! We are a legitimate company registered in the state of Michigan, USA. We are also a Better
Business Bureau member and a Partner with many corporate companies. For more information about us please visit
About us. |
| Why I should buy from you? |
| Answer: Very good question! Bottom line: Our philosophy = Customer first. We have put together a
complete page for this, so you know how we care about our customers and our mission.
Please visit our Why Us page. |
| I lost my receipt and I need a receipt for expense re-imbursement or tax purposes. |
| Answer: Not a problem. You can print your order receipt any time from your account area. Please
click on Order History. Enter your login information, click on Order # and print it. |
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How It Works |
| How it works? |
Answer: - You place an order either online or over the phone.
- We send you an order confirmation via email which is the receipt for your order.
- Once your order is processed, which is usually in a few minutes to a maximum of one business day,
we will send your unique personal voucher via email in a separate email and it is also stored online
in your account under Voucher Online. The voucher email or Voucher Online has complete instructions about test registration including the phone number and
the website to schedule your test at a testing center near you. Any questions can be answered
via email or Live Help. |
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Website Security |
| How about website Security? |
| Answer: We are concerned about security of information same as you are. Our website is SSL 128-bit secured by GeoTrust.
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Payment Options |
| What are acceptable payment methods? |
Answer: We offer multiple payment options:
All Major Credit Cards (Visa, MasterCard, American Express, Discover, Dinners Club)
Debit Cards with Visa/Master Card logo
PayPal - Pay with PayPal security.
Worldpay - Pay in your own currency by credit cards (Great news for Canadian/International
customers, We accept CAN $, $, EURO €, British Pound £ , AU $, NZ $).
Checks by mail Personal Check, Cashier Check, Money Order in US dollars only.
Checks by mail Personal Check, Cashier Check, Money Order in US dollars only.
Purchase Orders! Please contact us for detail.
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| Pay by Cash (Local currency) for your Certification exam at over 100,000 Money Gram Agents nationwide. Click here for details. |
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I want to place an order on the website but do not want to use a credit card online. |
| Answer: We are glad to offer a call-in option for orders to save you time. You place the order on the
website. During checkout, there is option of Process Type Select Phone and click on Process
Order. Now we have the order #. Please call us and only provide the order # and your credit card and the order will be processed. |
Can I pay by Cash? |
| Answer: Yes of course! You can pay by cash in your own local currency for your certification exams
through our account with Money Gram. Money Gram has over 100,000 agents worldwide. Click here to pay for your exam in cash.
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| I do not have credit card, can I still order from you? |
Answer: Yes of course! We accept Personal Checks, Cashier Checks or Money Orders in US dollars only.
Please send us your payment in the mail. Our payment mailing address is:
IS Consultants, Inc.
18530 Mack Suite 541
Grosse Pointe Farms MI 48236
Please send us your email address and phone number with the payment. We will process your order within 5
business days, if not sooner, once we receive payment. |
| Do you accept Company Purchase orders? |
| Answer: Yes of course! We will send you an invoice via email. Please send us your payment
with the order # using one of the methods listed above. Once payment is received, we process order as quickly as possible and send the vouchers via email. |
| How will the charges
appear on my Credit Card statement? |
| Answer: It depends how you are paying for the voucher. If paying through PayPal, it will appear as Paypal
Getcertified. Otherwise it will be GetCertify4Less.com 800-232-4227 |
| I am not
from the USA and am interested in buying discount test vouchers from your website.
How much would it cost in local currency? For example, Canadian currency or
UK Pound? |
| Answer: Great News! Attention International Customers: Now you can pay in your own currency for
your purchase from us. Just pick Worldpay - pay in your own currency as payment method
during checkout. Our system will convert, using real-time exchange rates, and show you the exact
amount what you will be charged. Take the guess work off your mind and know what you are
paying at the time of checkout. In case your currency is not on our list, then your credit card payment will
be processed in US Dollars and will show up on your credit card in your currency converted using
the current international bank rate. Please
click here for international currency calculator. |
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Affiliate Program and Referral Program |
| What is the Affiliate and Referral Program? |
| Answer: If you have own a website, then the Affiliate program is for you! If you do not have a website and
would like to join our referral team, then Referral program is for you. |
| How does the Affiliate Program work? |
| Answer: You place a link or banner on your website. For more detail please visit Affiliate Program. |
| How does the Referral Program work? |
| Answer: THe Referral Program is for customers or anyone who is registered with us and does not have
website to put our links but would like to refer friends, co-worker, class-mates to us to earn referral credits.
We create a referral code for every registered customer with us automatically. If you have not
registered already with us, register today. Login to your account. There is 'Email a Friend' link on
every product. For example, A+ Test Vouchers. Click on 'Email to a Friend' and send it to your friend. Your unique referral
code will be automatically sent to your friend and when your friend purchases a product from us, you will
get credit from us which you can see online at anytime. Just click My Balance. |
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Test Vouchers |
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| Answer: A voucher is a single use unique number you receive from GetCertify4Less.com via email or you can see it
online in your account. The voucher serves as payment for a test. Vouchers have an expiration date
usually 10 months time frame from your purchase date (few weeks +/-). |
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| Answer: During our business hours it takes from a few minutes to a maximum of one business day, but
usually within few minutes. |
I bought a Prometric test voucher for USA/Canada. Where can I take my test? |
| Answer: Prometric vouchers for USA and Canada are good at ANY Authorized Prometric test center throughout the USA and Canada. Click here to find a Prometric testing center near you. |
I bought a Pearson VUE test voucher for USA/Canada. Where can I take my test? |
| Answer: Pearson VUE test vouchers for USA and Canada are good at ANY Authorized Pearson Vue test center throughout the USA and Canada. Click here to find a Pearson VUE testing center near you. |
How is GetCertify4Less able to offer Discounts on Test Vouchers? |
| Answer: We buy in large volumes from our vendors and receive a discount. We are glad to our discount
with our valued customers.
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I purchased a test voucher from GetCertify4Less.com. Now I see the same voucher is on sale at a lower price. Can I get a credit for the price difference? |
| Answer: The price you pay for your order is final. Once your order has been processed, any price adjustment on our website does not effect your order. We cannot process any credit to match a price change. We work very hard to bring you the best savings on your exam. Once your order is processed, the order is FINAL. There is no credit, exchange, refund or any change to the order.
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Are there any limitations on the test voucher which I should know about? |
Answer: Our test vouchers are 100% fully paid for your exam. When you buy a test voucher for your exam, you save huge dollars which will vary from certification to certification.
Facts about Vouchers:
1- Vouchers have an expiration date. You MUST take the exam
by the expiration date. The voucher expiration date CANNOT be extended in any circumstances.
2- All sales are FINAL. There is NO CREDIT, NO PRICE ADJUSTMENT, NO RETURN,
NO REFUND, NO EXCHANGE to your order. Once the order is processed, everything is FINAL.
3- We are not responsible for lost or stolen vouchers or vouchers you let expire.
4- Test Voucher is payment for the exam, it does not guarantee passing the exam. Voucher is good for one use only. If you fail your exam, you will have to pay for your exam again.
4- Voucher Prices are subject to change without any notice. |
Once I receive the voucher number, how do I register for the Test with either Prometric
or Pearson VUE? |
| Answer: The voucher email
contains your voucher number and complete instructions to register for your
specific test. We provide a Toll-Free Phone number and the Website
for online registration. Here are the phone numbers and websites for your
quick reference: |
| Prometric Registration: |
CompTIA Exams (A+, Network+..... Security+): 1-800-776-4276
Microsoft: 1-800-755-3926
Oracle: 1-800-891-3926
CISCO: 1-800-204-3926
Sun Microsystem: 1-800-795-3926
Novell: 1-800-733-3926 |
| OR click the following to find a Prometric test center http://www.2test.com/
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Pearson VUE Registration:
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CompTIA Exams: 1-877-551-7587
Microsoft: 1-800-837-8734
CISCO: 1-877-404-3926
Novell: 1-800-8378-263 |
| OR click the following to find a Pearson Vue test center http://www.pearsonvue.com/ |
How far in advance should I schedule my test? |
| Answer: You may be able to schedule your test
as late as the day before. However, we recommend scheduling about one week
in advance to get the date and time you want. |
When does my Test Voucher expire? |
| Answer: When we e-mail you
the actual voucher number, we will include an expiration date. Generally the date is
almost 10 months Time Frame from our purchase date but usually 6-8 months plus unless otherwise shown on that product page. That's the date that the individual
voucher expires. We always send the expiration date with the test voucher. |
I purchased X number of test vouchers at one time, but now I don't think
I'm going to be able to take my tests before the expiration date. Can I
exchange them for vouchers with a later expiration date? |
| Answer: Sorry, but All orders are FINAL. There is NO RETURN, NO REFUND, NO EXCHANGE. If you find yourself in this situation,
the best move is to call Prometric or Pearson VUE and apply those test vouchers
to the tests you want to use them for. |
What is the difference between Prometric and Pearson VUE? |
| Answer: As far as testing
and certification, there isn't any significant difference - it's the same
exams and you receive the same credit. Prometric Vouchers can only be used
at Prometric Authorized Testing Centers while Pearson VUE Vouchers can only be used
at Pearson VUE Authorized Testing Centers. |
Can I use a Pearson VUE voucher at a Prometric test center? |
| Answer: No. Pearson VUE test vouchers
are good only at Pearson VUE test centers throughout USA, Canada and Puerto Rico. |
Can I use a Prometric voucher at a Pearson VUE test center? |
| Answer: No. Prometric test vouchers are good only at Prometric
test centers throughout USA, Canada and Puerto Rico. |
I am not in the USA, Canada or Puerto Rico. Can I still buy at a Discount? |
| Answer: Yes you can. Check Point vouchers for Pearson VUE are good at ANY Authorized Pearson VUE testing center
throughout the world. Our Microsoft test vouchers for Prometric are good in the USA and Canada. We also have Microsoft Prometic UK voucher valid in UK.
Our Cisco Test Vouchers are good in the USA and Canada.
IC³ test vouchers and MOS Test vouchers are good at ANY Authorized Certiport Testing Center throughout the world. |
Can I refund my voucher order? |
| Answer: Sorry! All our orders are FINAL. There is NO RETURN, NO REFUND, NO EXCHANGE. Once the order is processed, everything is FINAL. So, if you have any questions, please contact customer service before you placing an order. |
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Transcender Cert Pack |
What is the Transcender Cert Pack? |
| Answer: Our Transcender Cert Pack includes One Test Voucher of your choice from Prometric or
Pearson VUE and One Transcender practice test download from Transcender.com with instructions. |
How do I receive the Transcender Cert Pack? |
| Answer: You will receive a Transcender system key via email from us. You can download
ONE product set (practice test and flash) from the Transcender website. The Test voucher will come in a separate email.. |
I bought the Transcender Cert Pack. Can I use it more than once? |
| Answer: When you buy the Trancender Cert Pack, we will send you via email a unique Transcender system key.
This is good for ONE product to download from Transcender.com. You are allowed two activations per user.
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How we are able to sell Transcender so cheap? |
| Answer: We are an Authorized reseller for Transcender products. As a reseller we have special
pricing from Transcender.com and we sell only when bundled with our test voucher. There is no exam pass guarantee or Money back. Our Transcender
products are directly downloadable from Transcender.com and it is
the full product content. The only difference is you save money when
you buy our bundles. |
What about Transcender exam pass Money-back guarranty.? |
| Answer: Transcender products purchased from us do not qualify for the exam pass guarantee. So if
you fail, there is NO REFUND. Please note you get exactly the same product what you would get
directly from Transcender.com. It is like your choice of buying full fare ticket OR a non-refundable
ticket at huge discount. |
Can I refund my order? |
| Answer: Sorry NO! All our orders are FINAL, There is NO RETURN, NO REFUND, NO EXCHANGE. |
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Self Test Software Study Pack |
What is the Self Test Software Study Pack? |
| Answer: Our Self Test Software Study Pack includes One Test Voucher of your choice from Prometric
or Pearson VUE and One Self Test Software practice test (product and flash version if applicable for that
practice test) downloadable from SelfTestSoftware.com. |
How do I receive the Self Test Software Study Pack? |
| Answer: You will receive a Self Test Software system key via email. This is good for one
download of ANY ONE product (practice test and flash) from the Self Test Software
website. Your Test voucher will come in a separate email. . |
I bought the Self Test Software product. Can I use it more than once? |
| Answer: When you buy the Self Test Software product, we send you via email a Self Test Software system
key which is good for ONE product to download from SelfTestSoftware.com. You are allowed two activations per user. |
How are we able to sell Self Test Software so cheap? |
| Answer: We are an Authorized reseller for Self Test Software products. As a reseller we have negotiated
special pricing from SelfTestSoftware.com and we sell only bundled with our test vouchers. Our Self
Test Software products are directly downloadable from SelfTestSoftware.com. It is the full
product content. It does not come with the exam pass Money-back guarantee. The only difference is you
save money when you buy our bundles. |
What about Self Test Software exam pass Money-back guarranty.? |
| Answer: All Self Test Software products purchased from us do not qualify for the exam pass guarantee.
So if you fail, there is NO REFUND. Please note you get exactly the same product content as you would
get directly from SelfTestSoftware.com. It is like your choice of buying full fare ticket OR nonrefundable
ticket at huge discount. |
Can I refund my order? |
| Answer: Sorry NO! All our orders are FINAL. There is NO RETURN, NO REFUND, NO EXCHANGE. Once the order is processed, everything is FINAL. |
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| Answer: Please Fill in the Online Form or click Get Live Help Now OR You may call us at 1-800-232-4227 X600 during business hours. |
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